Remote Fan Support Specialist - Phone & Ticket Support

NGA Remoteremotemid

Posted today · via Workday

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About this role

We Could Use Someone Like You in Our Crew. We're seeking Fan Support Specialists to support our technology client providing digital ticketing solutions for K-12 schools, athletic programs, and community events. In this role, you will service as a frontline support representative for customers and end users of the ticketing platform including school activities and activities administrators, event attendees, parents, fans, and community members. You'll assist customers with ticket purchases, account questions, event information, and technical issues while providing friendly, efficient, and knowledgeable support. The ideal candidate is customer-focused, comfortable troubleshooting technology, and able to communicate clearly with a wide range of users.…

Read the full description on LE001 Mod Squad's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: monday, teams

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

Score yourself on this role.

Free · no card · written explanation included

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

mondayteams

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