Remote Tier 2 Customer Support - Luxury Jewelry - Phones & Email

AL Remoteremote

Posted yesterday · via Workday

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About this role

We Could Use Someone Like You in Our Crew. ModSquad has partnered with a global luxury jewelry brand renowned for its handcrafted sterling silver and gold collections inspired by traditional Balinese craftsmanship. As a member of this team, you will deliver exceptional customer support through inbound phone calls and support tickets . You'll provide personalized solutions, resolve customer inquiries with professionalism and empathy, and create a seamless experience that reflects the standards of a luxury brand. You'll also investigate customer concerns, document interactions thoroughly, and collaborate with internal teams to ensure timely and accurate resolutions The ideal candidate will: Have experience using Gorgias or a similar customer support platform.…

Read the full description on LE001 Mod Squad's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: monday, teams

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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Free · no card · written explanation included

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

mondayteams

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