Service Desk Specialist
BGR Sofia Virtualonsitemid
Posted 1mo ago · via Workday
About this role
A Day in the Life of a Service Desk Specialist at PROS: Provides day-to-day IT operations support for all company offices in EMEA Primary responsible for local hardware and software support; Respond quickly to user inquiries/incidents reported via ticking, email, telephone, and IM; Troubleshoot and resolve systems, application, and hardware issues; Maintain and improve system and process quality through effective documentation and communication; Ensure high quality services are provided within company’s SLAs; Works closely with the USA IT Service Desk team to provide adequate IT support based on “follow the sun” method.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: powershell, teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in BGR Sofia Virtual. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
powershellteams
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