Infra-SAN and Network Engineer

Job Description: Mission: Restores availability and normal service levels, in accordance with the defined SLA, in the event of an incident Activities: Analyses, identifies and resolves anomalies and disservices in order to restore availability and normal service levels as soon as possible, in accordance with the defined SLA Performs a first-level resolution diagnosis based on the competencies possessed and the procedures recorded in the event of Known Error Performs a second level diagnosis if necessary with the possible involvement of external suppliers Identifies corrective actions to definitively resolve the error or identifies workarounds for malfunctions that cannot be definitively resolved Verifies the mitigation of the disservice and its complete resolution based on the expected res…