Customer Service Supervisor - Jerry Falwell Library
Lynchburgonsite$45K – $55K
Posted 2w ago · via Workday
About this role
Working independently and exercising excellent judgment and discretion, the principal role of the Customer Service Supervisor is to ensure that patrons of the Jerry Falwell Library have an excellent customer service experience. This position directly supervises the nine Customer Service Specialist I (CSSI) positions of the Learning Commons department and is expected to create and manage the schedule for all CSSIs and Customer Service Assistant positions on a weekly basis. The Customer Service Supervisor will design and provide training for all matters relating to customer service expectations and the department manual.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Lynchburg. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included