Customer Service Manager - Escalations
Farringdononsitemanager
Posted today · via Workday
About this role
Job Summary: Company: Live Nation Department: Customer Communications and Escalation Location: Farringdon, London and occasionally onsite at shows and festivals as required Reports to: Customer Communications Director (Head of Escalation) Working Hours : Full-time with additional working to meet business needs onsite during the summer season Job Type: Permanent Role Description We are looking for an exceptional individual to join our newly created Escalations team as Customer Services Manager. Working across our touring and festival portfolio (including our VIP offering), you will play a central role in resolving our most complex and sensitive customer complaints; alleviating pressures on internal stakeholders and improving processes.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: go, teams, gdpr
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Farringdon. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
goteamsgdpr
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