Technical Escalation Lead
Australia-Melbourneonsitesenior
via Greenhouse
About this role
LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.
Location: Melbourne, Australia (only)
Status: Full time - 4 days remote -1 day at the Melbourne office every week.
Position Overview:
As a Technical Escalation Lead (Senior CRC / Supervisor II), you serve as a key operational leader and subject matter expert within the Customer Response team.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
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2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Australia-Melbourne. We weight your proximity and willingness to relocate.
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