Guest Services Representative 2

Position Summary ​ The Guest Services Representative 2 provides advanced back-office case management support, serving as a subject matter expert and key problem solver for complex guest concerns. This role is responsible for researching and resolving issues, proactively communicating outcomes and next steps, and ensuring a seamless and positive guest experience through effective issue resolution and customer support. Position Description Essential Duties and Responsibilities include the following. Other duties may be assigned. Serve as a Guest Advocate by collaborating with internal and external partners to understand guest requests and ensure swift resolution of issues. Take ownership of escalated guest concerns and ensure all issues are fully resolved.…