Customer Experience Representative - Temp
Remoteremotemid
via Greenhouse
About this role
About the Role:
Lola Blankets is a fast-growing comfort and lifestyle brand on a mission to make the world a cozier place. Our service-oriented CX Representatives are the voice and face of Lola to our customers, helping them resolve any issues that arise quickly and effectively with a surprise-and-delight attitude.
As a Customer Experience Representative, you will be the frontline voice of our brand, providing exceptional support to our customers primarily via phone, as well as through email channels when available. You will handle inquiries with empathy, maturity, and efficiency, ensuring every customer feels heard and valued. This role requires the ability to troubleshoot issues, process order changes, and navigate our internal systems to deliver timely resolutions.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: slack
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
slack