Digital HR Operational Support

IN - Hyderabadonsite

Posted 2 days ago · via Workday

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About this role

Digital HR Operational Support Location: Hyderabad, India Function: Digital HR | Hyderabad Delivery Join Lonza’s Digital HR team as a Digital HR Operational Support , supporting the Service Operations pillar within our Hyderabad delivery capability. You will help ensure smooth day-to-day service delivery by managing ticket operations, SLA performance, case management, and operational ServiceNow activities. This is a mid-level service delivery role focused on service management, operational excellence, and process discipline , rather than deep ServiceNow platform configuration. What you will do Manage day-to-day ServiceNow ticket operations, including triage, prioritization, routing, and progression.…

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