Asset Protection Agent

Key Responsibilities Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs. Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives. Deliver SMART customer service and ensure associates have the resources to do the same. Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas. Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations. Conduct external theft apprehensions and interviews in accordance with laws and company policy. Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.…