Senior Customer Success Manager
remotemanager$62K – $125K
via Ashby
About this role
You'll own a portfolio of Luma's high-value enterprise accounts and be responsible for growing how much they use the platform and how far it spreads inside their organizations. The role blends commercial ownership, product usage, and customer strategy.
Luma's post-sales organisation is early, so you'll help set how account growth is driven across EMEA rather than inheriting a mature motion. It fits someone commercial who's fluent with usage data and comfortable in fast-moving, ambiguous environments. If you want a defined playbook and steady accounts to maintain, this isn't that.
What You'll Own
- Own a portfolio of strategic enterprise accounts, responsible for expansion and long-term growth.
- Find and execute opportunities to grow usage across teams, geographies, and use cases.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
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