Customer Service Representative - Lead
Annapolisonsitesenior
via Greenhouse
About this role
Position Objective:
Adheres to the standardization, accuracy and compliance policies of the department and organization.
Essential Job Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Answers the phone following department guidelines, responds to inquiries, and refers all calls as appropriate.
Communicates financial responsibilities to patients and collects funds accordingly.
Assists with the training and orientation of new staff. Monitors and corrects payroll entries for manager review and completion. Schedules employees via Active Staffer and works collaboratively with the Manager to develop policies and processes for staff self-scheduling utilization.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Annapolis. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included