Quality Manager
Rīgaonsitemanager
Posted 3 days ago · via Teamtailor
About this role
Join our team as a Quality Manager ! Yes, you can! That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally. The Quality Manager is responsible for ensuring exceptional customer service by evaluating customer interactions across multiple channels and driving continuous quality improvement. The role focuses on analyzing quality evaluation results, customer feedback, NPS scores, and complaints to identify service gaps and improvement opportunities.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: go, power bi, jira, confluence, teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Rīga. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
gopower bijiraconfluenceteams