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LvhnCustomer Care Representative
Allentownonsitemid$208K – $250K
Posted 6 days ago · via Workday
About this role
Work Schedule: M-F Variable Days 1400-1800, Every Other Weekend Sat/Sun Variable Start 1100-1200, Holiday Rotation The primary focus of the Customer Care Representative is to provide clear, effective, and seamless communication regarding laboratory inquiries to our valued clients. This role focuses on achieving a one call resolution and ensures a personalized experience such that the customer wants to continue to use HNL Lab Medicine as their laboratory of choice. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following: Possesses a sense of urgency while providing clear, friendly, caring, and professional communication in all verbal and electronic contact with clients showing a commitment to customer satisfaction.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Allentown. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included