Customer Success Associate
remotejunior
via Ashby
About this role
The Role
As Customer Success Manager, you own the relationship with our customers once the contract is signed, especially our largest accounts. You guide them through onboarding, stay their go-to contact, and make sure every request gets a fast, reliable answer.
You don't need to be an engineer. You work closely with our technical Customer Success team, who handle the deep infrastructure issues, while you keep customers informed and happy.
What You'll Do
- Own the customer relationship after signing, with a focus on our largest accounts
- Guide customers from signed contract through onboarding
- Be their consistent point of contact at Lyceum
- Respond quickly to requests and issues, and make sure each one is followed up
- Build trust through regular, proactive communication…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is junior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible. We factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included