Infrastructure Support Engineer
remotemid
via Ashby
About this role
THE ROLE
As Infrastructure Support Engineer, you are the first technical point of contact for our customers when something goes wrong with their VMs or GPUs. You dig into logs, find the root cause, fix what you can, and keep customers in the loop until the issue is solved.
This is a hands-on execution role – perfect if you love solving real infrastructure problems and want to grow with a fast-moving AI cloud.
WHAT YOU'LL DO
- Receive and respond to customer issues with VM and GPU infrastructure, mainly via chat
- Investigate problems such as a machine going down by checking logs and identifying the cause
- Fix issues directly where you can
- Coordinate with our data centre partners and internal teams when needed
- Keep customers updated until their issue is resolved…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible. We factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams