Customer Success Manager
remotemanager
via Ashby
About this role
CUSTOMER SUCCESS MANAGER
THE ROLE
The GP market is moving fast, and the CSMs who build relationships at this scale will shape how deeply Lyrebird embeds into the clinical workflows that matter most. As Customer Success Manager for SMB, you'll own a portfolio of small-to-mid-sized practices and clinics across two distinct commercial motions: protecting and growing revenue in accounts where Lyrebird is already embedded, and converting warm footholds into clinic-wide arrangements where the opportunity hasn't been fully realised yet. Both require the same outcome. The path to it looks different.
You're energised by breadth and complexity in equal measure.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included