Account Supervisor

Single point of contact: the first bullet would add forecasting, booking, dispatch and proactive notification of transport-plan changes. Order Handling SLA: replaces "ensure smooth execution of the shipment lifecycle". It would add following up on pending actions and escalating overdue cases, with a target of 90% or above, measured monthly. Shipment Readiness / On-Time Execution (new): confirm readiness and prioritise at-risk shipments, with a target of 90% or above, measured daily. Documentation, Port Shuttling and Customs Readiness (new): track missing documents and escalate ageing ones, with a target of 90% or above, measured daily. Billing and Invoicing: the existing billing bullet would add validating services, quantities and rates and resolving disputes.…