Air Operations Agent - Control Tower

Air Operations Agent - Control Tower Role Purpose Support the Control Tower for global customers, ensuring reliable day-to-day airfreight execution, strong operational performance, and a consistent customer experience. The role is responsible for shipment monitoring, milestone management, operational coordination, KPI adherence, proactive exception management, and timely communication with internal teams and customer stakeholders. The Air Operations Agent - Control Tower acts as a central operational point of coordination, working closely with origin and destination operations, gateways, service providers, and other stakeholders to ensure shipments move according to agreed processes and customer requirements.…