Customer Service Agent – Lead Logistics Provider (LLP)

This role is to provide consistent, high-quality customer service for 4PL Customers by managing other 3PL Service providers to deliver shipments successfully. The Customer Service Agent is expected to be the first point of contact for the designated customers and external 3PL parties. This includes proactively monitoring and managing end-to-end shipments, ensuring the quality of documents, delivering assigned KPIs and managing customers’ expectations. Ensure all activities are conducted in compliance with customer SOP. Work closely with customers, 3PL, and internal stakeholders to ensure smooth execution of the end-to-end shipments. Take ownership of the customer issues and solve them urgently and responsibly.…