Lead Logistics Customer Experience and Operations Specialist

Manage end-to-end logistics operations and customer experience for global accounts by ensuring timely execution, resolving operational issues, coordinating with cross-functional stakeholders, and driving continuous process improvements to deliver high service quality and customer satisfaction. Manage end-to-end logistics and supply chain operations for assigned customer accounts. Coordinate with customers, origin and destination teams, carriers, and internal stakeholders to ensure smooth shipment execution. Monitor operational performance and customer KPIs, taking proactive actions to address service gaps. Resolve customer queries and operational escalations through timely investigation and stakeholder collaboration.…