Ocean Customer Experience Specialist

This role is part of the Customer Experience (CX) function, focused on delivering high-quality inbound support to U.S.-based customers once they are onboarded into the Maersk ecosystem. The Inbound Customer Service Agent will handle a variety of customer interactions, ensuring timely, accurate, and solution-oriented service. Willingness to work in the 6:30 PM – 3:30 AM shift. 2–6 years of experience , preferably in an international contact center/BPO , with a primary focus on international inbound voice/calling processes . Key Responsibilities Manage inbound customer calls and provide prompt, professional, and accurate assistance. Handle customer questions related to bookings, shipments, documentation, charges, and general service inquiries.…