Process Expert, Operations

EMR Operations Sr Process Expert Position Overview The EMR Operations Sr Process Expert is responsible for managing day-to-day Equipment Maintenance & Repair (EMR) operations, ensuring service excellence, operational efficiency, and compliance with established processes and standards. The role involves leading a team, managing stakeholder relationships, driving process improvements, and delivering performance against defined KPIs and SLAs while maintaining high levels of customer satisfaction. Key Responsibilities Operations Management Manage daily EMR operations and ensure delivery of agreed operational KPIs and SLAs. Monitor workflow, productivity, and quality to achieve operational targets. Handle and resolve vendor and Local EMR queries in a timely and professional manner.…