Reefer Customer Experience

The Reefer Customer Experience Agent manages day-to-day customer interactions and supports the end-to-end execution of refrigerated cargo shipments. The role acts as a primary contact for assigned customers, provides proactive and accurate shipment updates, coordinates with internal and external stakeholders, resolves routine operational issues within established procedures, and contributes to service quality, customer retention, operational efficiency, and continuous improvement. • Manage and monitor the end-to-end shipment process for assigned reefer customers, ensuring timely completion of operational milestones. • Act as the primary point of contact for customer inquiries, shipment requests, and routine service needs.…