Manager, Data Analytics, Encounter Operations

Responsible for managing team of business analyst to meet or exceed customer requirements and business objectives. Monitors and directs workflow to ensure timely and accurate processing to meet organizational objectives and contractual requirements. Serves as subject matter expert and trains new employees. Interfaces with clients and customers (internal and external) by telephone, correspondence and/or in person to answer inquiries and resolve concerns. Conducts root cause analyses, gathering data to pinpoint problem areas for process improvements across all encounter clients. Implementing controls to monitor encounter performance. Supports departmental management team by providing trending and performance data.…