CRM Administrator, Customer Experience (Seasonal)

New Yorkonsite$56K – $77K

via Greenhouse

See if I'm a fit →Tailor my resume for this role →Apply on Greenhouse ↗

About this role

We’re hiring a Part-Time CRM & CX Tools Administrator to support platforms like Salesforce Service Cloud and Zoom Contact Center (ZCC). You’ll help streamline workflows, deliver actionable analytics, and ensure our customer service team has the tools they need to provide fast, consistent, high-quality support. Responsibilities Serve as the Salesforce Service Cloud and ZCC subject matter expert Configure and maintain case management workflows, queues, escalation rules, and KPI’s Manage users, roles, profiles, permissions, and security settings Build and optimize reports and dashboards to monitor agent performance, case volume, and key KPIs Provide real-time troubleshooting and support Maintain data integrity and perform routine audits and clean-up…

Read the full description on Majorleaguebaseball's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: teams, zoom, salesforce

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in New York. We weight your proximity and willingness to relocate.

Score yourself on this role.

Free · no card · written explanation included

See if I'm a fit →

Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

teamszoomsalesforce

More at Majorleaguebaseball

See all open jobs at Majorleaguebaseball →