M
MakiCustomer Care Operations Intern (EN & FR Speaker)
remotejunior
via Ashby
About this role
JOB DESCRIPTION
👥 CUSTOMER CARE AT MAKI
At Maki, our Customer Care team is the heartbeat of our customer experience helping recruiters and candidates navigate their journey with us. As the first point of contact, you'll play a key role in building trusting relationships between Maki and our clients.
You'll be joining Solène and Roisin, along with our outsourced agents, to provide exceptional support and ensure a seamless experience for our users.
🚀 WHAT YOU'LL DO
No two days will be the same! Your responsibilities will include:
- Problem-solving with empathy – Address the most complex customer and candidate tickets that have been escalated from our outsourcing provider.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: less, express, notion, slack, teams
2
Level fit
This role is junior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
lessexpressnotionslackteams