Assistant Manager Operations
Quezon Cityonsitemanager
Posted today · via Workday
About this role
Job Summary: Responsible for leading day-to-day operations and team performance while ensuring SLAs and business requirements are achieved. The role requires strong leadership, stakeholder management, reporting and analytical skills, with expertise in outbound call operations . Key Accountabilities Manage daily operations and ensure SLA and performance targets are achieved. Coach and develop team members and address performance gaps. Manage escalations, scheduling, and operational requirements. Prepare and analyze weekly and monthly reports. Drive process improvements and operational efficiency. Partner effectively with BU, onshore, and offshore stakeholders. Qualifications Leadership experience in a BPO environment. Strong outbound call operations experience.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Quezon City. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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