Customer Care Senior Specialist
Makati Cityonsitesenior
Posted today · via Workday
About this role
The Contact Center Senior Specialist (Customer Care) is accountable for providing high-quality, phone-based customer service to clients and agents. The role applies advanced knowledge of products, systems, policies, and processes to research and resolves complex inquiries that fall outside standard handling. The Supervisor provides operational and escalation support for CSRs, helps maintain service and quality standards, and serves as back-up support for Team Leaders as needed. The role also contributes to training, quality monitoring, process improvement, and one-on-one capability development.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Makati City. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included