Senior Customer Service Officer, Customer Contact Centre
Hong Kongonsitesenior
Posted today · via Workday
About this role
Position Responsibilities: Mainly handle customer enquiries and requests related to Individual Financial Products, Group Life and Medical Insurance and Wealth Management products arising from customers through email correspondence. Respond to customer enquiries accurately in a professional manner with tactful customer service skills within established service standards and turnaround times. Ensure all customer requests are processed accurately and in compliance with company guidelines and regulatory requirements. Work with other departments for case resolutions and streamline the workflow to enhance customer experience. Support to management and recommend productivity/service improvements. Support ad-hoc tasks to achieve desired results of business needs.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Hong Kong. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included