Specialist, Contact Center Lead
Myanmaronsitesenior
Posted today · via Workday
About this role
The Contact Center Team Leader oversees daily inbound and outbound contact center operations to ensure consistent, high-quality customer service. This role leads and coaches team members, monitors service and performance standards, manages escalations, and works with relevant departments to improve processes and customer experience. Position Responsibilities: Lead and oversee the day-to-day operation of the contact center, including inbound and outbound activities, to ensure efficient service delivery. Monitor call volumes, staffing, queues, and workloads; allocate resources and adjust schedules to maintain agreed service-level agreements and response targets.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Myanmar. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams