Customer Succes Manager - SMB
São Pauloonsitemanager
Posted 1mo ago · via Workable
About this role
We are looking for a Customer Success Manager (SMB). Own the end-to-end customer journey for a portfolio of different accounts. Build and maintain relationships with key stakeholders, including senior decision makers. Drive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability. Identify expansion opportunities and partner with revenue leaders to execute land-and-expand motions. Detect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement. Requirements Strong commercial acumen, with a clear understanding of renewals, contract value, and expansion strategy — comfortable connecting customer outcomes to revenue impact.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in São Paulo. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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