Desktop Services - Senior Technician

The Senior Desktop Services Technician provides advanced technical support and resolution services to end users across the organization. This position ensures timely and effective resolution of service requests related to computer hardware, software, and systems, contributing to a high standard of service excellence. This position collaborates closely with internal Information Services (IS) teams, corporate departments, and third-party vendors, and regularly interfaces with senior management and executive leadership. Responsibilities include troubleshooting, documentation, escalation, and active participation in team initiatives, while maintaining confidentiality and staying current with emerging technologies. The base salary for this role is $78,000– $83,840 per year.…