Representative Collections

Job Summary The Loan Collections Agent is responsible for contacting customers via telephone and/or email to keep accounts current by pursuing collections activities. Agents are responsible for determining the customers’ ability to pay and offer appropriate payment options to resolve customer account escalating to appropriate management personnel as appropriate. The agent acts as the primary contact for all owner collections issues. Responsibilities Evaluate account information presented by automated calling system. Communicate with customers regarding delinquent account status. Determine customer’s ability to pay and offer appropriate payment options. Enter details of conversation and agreements into computer system. Review and comprehend delinquency status reports.…