Service Desk Analyst

BRA-Sao Paulo-Guararemahybridmid

Posted today · via Workday

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About this role

Job Description: Service Desk Analyst - Your new challenge at Mars? Reporting to our IT Service Operations Manager for the Americas region, working within our Mars Global Services division, this Service Desk Analyst will be responsible for resolving reported incidents or requests in a timely manner, ensuring customers are always up to date with the status of their reported issues or requests. You will also keep customers informed of the status of their case handling; use service-oriented, not only technology-oriented approach while working with other Mars Service Desk (MSD) and Mars Support teams to manage and resolve incidents and also to drive improvements or increase of MSD scope. This is a Hybrid position, located in Guararema, São Paulo. In this exciting job you'll work on...…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: segment, teams

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in BRA-Sao Paulo-Guararema. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

segmentteams

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