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Marsh McLennan

Continuous Improvement Manager

Melbourne - 727 Collinshybridmanager

Posted today · via Workday

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About this role

Company: Marsh Description: We are seeking a talented individual to join our Contact Centre team. This role will be based in our Melbourne, Adelaide or Sydney office. This is a hybrid role that has a requirement of working at least three days a week in the office. Continuous Improvement Manager This is a senior role focused on identifying and delivering improvement opportunities that strengthen customer outcomes, colleague experience and operational performance across the Contact Centre. You will work across the business to shape practical solutions, influence stakeholders and support sustainable change. The role combines business analysis, service design, process improvement and operational risk awareness to improve how the Contact Centre works.…

Read the full description on Marsh McLennan's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: sigma, teams

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Melbourne - 727 Collins. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

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