Operations Manager

Nottingham - Park Rowhybridmanager

Posted today · via Workday

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About this role

Company: Marsh Description: We are seeking a talented Operations Manager to join our Service Resolution and Customer Experience team at Now: Pensions (part of Marsh). This role will be based out of our city centre-based Nottingham office . This is a hybrid role that has a requirement of working a minimum of 2 days a week in the office. The Operations Manager for Service Resolution will be required to provide oversight of the day to day running of a busy department that handles the complaints (both formal and initial), Trust Pilot and social media responses, and Discretionary decision reviews on behalf of the Trustee. Additionally, the department performs root cause analysis, assists in project work and devises and maintains it’s own processes, reporting packages and Quality structure.…

Read the full description on Marsh McLennan's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: power bi, teams, gdpr

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Nottingham - Park Row. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

power biteamsgdpr

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