Customer Service Representative - Application Processor (Part-time)

Classification Regular Minimum Pay $22.70 Compensation will be commensurate with the level of the position, education, and experience. JOB DESCRIPTION SUMMARY The Customer Service Representative - Application Processor serves as a team member of the College’s contact center, processing applications for new and returning students and providing first call resolution, answering and directing caller’s questions. The Representative will review and process applications, track applicant inquiries and duplicates, and may assist new students, via phone, chat, virtual video, text or email, in getting started at MCC, determine placement testing needs and interpret scores and guide students to the on-line orientation program and overall navigation of MCC services.…