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MedspapartnersMarketing

Director Patient Success

Ontario or British Columbiahybriddirector

Posted 1mo ago · via Recruitee

About this role

Director of Patient Success Department: Patient Success Reports to: Chief Revenue Officer Role Purpose The Director of Patient Success is accountable for building, leading, and scaling a centralized Patient Success function that directly drives revenue growth, patient retention and clinic performance across the organization. This role exists to ensure that: · Patients receive consistent, high-quality experience across all touch points. · Clinics are supported through aligned, scalable call center services. · Revenue opportunities are converted efficiently through disciplined outreach and performance management. · The Patient Success Team operates as a strategic growth engine.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: outreach

2

Level fit

This role is director-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Ontario or British Columbia. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

outreach

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