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Melcoresorts

Senior Agent, Non-Gaming Reservations

City of Dreams Manilaonsitesenior

Posted yesterday · via Workday

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About this role

REQ14085 Senior Agent, Non-Gaming Reservations (Open) POSITION SUMMARY: In accordance with the policies, procedures and standards of the Company, the Senior Agent, Non-Gaming Reservations is an individual who answers multi-line calls, assists with the enquiries and/or directs the calls to the appropriate destinations promptly. The agent is tasked with providing professional and swift service to guests and facilities at the property in an informed and timely manner. The individual is tasked with ensuring guest expectations are met, adhering to established Forbes standards, policies and procedures. He/she will be required to achieve set objectives by management and work in close coordination with the team. PRIMARY RESPONSIBILITIES: 1.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: swift

2

Level fit

This role is senior-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in City of Dreams Manila. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

swift

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