L2 Support Lead
Parisonsitesenior
Posted 2w ago · via Teamtailor
About this role
Location: Paris, Châtelet, hybrid (2 days on site / 3 days remote) Contract: Permanent, full time Reports into: the Support function, working directly with the L3 Support Lead, our vendor's Team Lead and the Technical Delivery Manager 🧭 The role in one sentence You own Mendo's level 2 support: you resolve what level 1 cannot, you decide what escalates to engineering, and you coach our vendor until their team handles the bulk of L1 and L2 on their own. 🏗️ The problem we are handing you Mendo serves 60+ enterprise clients (PwC Global, BDO, EY) and tens of thousands of users.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: go, azure, datadog, linear, oauth…
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Paris. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
goazuredatadoglinearoauthsamlmixpanelsplit