Principal Program Manager, Customer Success Enablement
remoteprincipal$126K – $215K
via Ashby
About this role
Position Summary:
The Principal Program Manager, Customer Success Enablement, is responsible for enterprise-scale programs across Client Support organizations, driving AI-enabled process transformation through business analysis, program management, thought leadership, and cross-functional execution. Reporting to the VP, Customer Success Enablement, this role will improve Client Support efficiency, response times, case resolution quality, and customer outcomes. Additionally, this role will partner with the Director of Customer Acceleration Program (CAP) by providing analysis, insights, and workflow optimization to address our most At Risk customers.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: sql, databricks, sigma, claude, teams…
2
Level fit
This role is principal-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
sqldatabrickssigmaclaudeteamssalesforce