Team Lead Customer Engagement (all genders)
Augsburgonsitesenior
via Personio
About this role
Das erwartet dich: Du führst und entwickelst ein sechsköpfiges Customer Engagement Team sowohl fachlich als auch disziplinarisch weiter und förderst ein positives, serviceorientiertes Arbeitsumfeld. Du stellst eine schnelle, kompetente Bearbeitung aller eingehenden Kundenanfragen über Hotline und E-Mail sicher und optimierst kontinuierlich unsere Inbound-Prozesse. Du verantwortest die systematische Weiterentwicklung unserer mittelgroßen Bestandskunden und identifizierst aktiv Cross- und Upselling-Potenziale. Gemeinsam mit deinem Team begleitest du Jahresgespräche, entwickelst Kunden-Roadmaps und treibst strategische Weiterentwicklungen voran.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: r, teams
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Augsburg. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
rteams
More at Meteocontrol
- View →Specialist Technical Support - Monitoring Portal (all genders)Augsburg
- View →Werkstudent Marketing & Kommunikation (all genders)Augsburg
- View →Senior Sales Manager LATAM (all genders)Santiago
- View →OT Security Architect (all genders)Remote Cluj-Napoca
- View →Fullstack Developer (all genders)Berlin
- View →Product Manager Cloud Applications (all genders)Berlin, Augsburg