Front Office Manager

Position Overview Oversee the front desk and ensure the front desk provides exceptional customer service. Resolve any guest complaints, train new staff on proper processes and procedures. Responsibilities Responds to and resolve guest complaints and concerns in a timely manner. Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures. Confers and cooperates with other department heads to ensure coordination of activities. Trains new and existing employees of the Front Office. Answers inquiries pertaining to hotel policies and services. Monitors and ensure work duties of staff are followed according to hotel standards by verifying AM/PM checklists are executed, signed and filed.…