Associate Technical Support Engineer

Great Britain - Londononsitejunior$51K – $57K

Posted 1mo ago · via Workday

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About this role

About the position Mimecast is seeking a highly motivated Associate Technical Support Engineer to join our global support team, and provide first-line technical support to customers using Mimecast products. In this role, you will be responsible for promptly responding to customer queries and troubleshooting technical issues via phone and email. Your primary objective will be to identify and resolve customer problems by analyzing symptoms, diagnosing root causes, and implementing solutions using best practices. What You'll Do: Provide first-line technical support to customers using Mimecast products, ensuring timely and effective issue resolution. Respond to customer inquiries and troubleshoot technical issues via phone or email, providing clear and concise explanations and instructions.…

Read the full description on Mimecast India Private's site →

What we'd score you on

reqspace match rubric

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Skills match

For this role: azure, teams

Level fit

This role is junior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Great Britain - London. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

azureteams

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