Customer Service Rep II

Job Responsibilities & Requirements A Brief Overview Provides advanced customer support and independently manages more complex order, product, service, and system-related issues. Builds strong working relationships across departments and serves as a trusted resource for customers and team members. Responsibilities Manage customer inquiries, orders, and issue resolution activities through phone, email, Salesforce, and other communication channels. Process, maintain, modify, and monitor customer orders in SAP while ensuring accuracy and timely execution. Investigate and resolve customer questions related to orders, inventory, pricing, shipping, invoicing, product availability, and order execution.…