Inbound Superannuation Consultant

Melbourne - 727 Collinshybridmid

Posted today · via Workday

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About this role

Company: Mercer Description: Location: Modern City Office in Adelaide or Melbourne (Hybrid) Hours: 37.5 hours per week, rotating roster Monday to Friday between 7:00 AM and 8:00 PM (No weekends) Training: 2 weeks paid comprehensive training provided About the Role: We are looking for motivated and talented individuals to join Mercer’s Helpline Contact Centre team. In this role, you will deliver outstanding customer service and provide general advice information to members regarding their superannuation across multiple funds we administer. Your focus will be on building trusted relationships with members and internal colleagues while meeting key performance indicators centered on call quality and customer experience.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: monday, teams

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Melbourne - 727 Collins. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

mondayteams

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