Regional Service Quality Engineer

NL Bergen op Zoomonsitemid$63K – $93K

Posted today · via Workday

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About this role

Job Title: Regional Service Quality Engineer Summary: The Service Quality Engineer ensures the highest standards of service quality across all relevant operations (packaging, labeling, customer service and delivery to customers) by monitoring, analyzing, and improving service processes to meet customer expectations, regulatory requirements, and internal quality standards. Provide directions to all the regional team members to ensure that complaints and quality-related customer inquiries are addressed on time and in the best way possible to ensure customer satisfaction. Lead and develop a strategy to reduce service quality complaint rate globally below 0.5% and design processes to meet Q targets. Evolve Focus on the Customer Element of Momentive’s culture for service quality.…

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This role is based in NL Bergen op Zoom. We weight your proximity and willingness to relocate.

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