Head of Post Sales Technology
New York City; Palo Altoonsitedirector
via Greenhouse
About this role
The Head of Post Sales Technology is responsible for transforming Customer Support into an AI-first, automation-led, insight-driven organization.
This leader will design and execute a technology strategy where AI is not an add-on, but the foundation of how support operates — from customer self-service and intelligent routing to real-time agent augmentation and predictive service operations.
The role sits in the IT organization, and will define how emerging AI capabilities fundamentally reshape customer experience, agent productivity, and cost structure.
We are looking to speak to candidates who are based in Palo Alto / San Francisco or New York City for our hybrid working model.
Key Responsibilities…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: mongodb, aws, google cloud
2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in New York City; Palo Alto. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
mongodbawsgoogle cloud